Responsible Gaming
at tbage
At tbage, we believe that gambling should always be a source of entertainment — never a source of stress, financial difficulty, or harm. Our responsible gaming framework gives every Bangladesh player the knowledge, tools, and support to stay in control at all times.
Gaming That Puts You First
tbage is committed to providing a safe, fair, and responsible gaming environment for every player in Bangladesh. We understand that while the vast majority of our players enjoy gambling as a leisure activity, a small number may develop patterns of play that become harmful to themselves or those around them.
That is why responsible gaming is not an afterthought at tbage — it is woven into the fabric of how we operate. From the moment you register your account to every deposit you make and every game you play, our platform is designed to help you maintain healthy habits and stay in control of your gambling activity.
Our tools are available to all registered players at no cost, with no penalties for using them. Setting a deposit limit, requesting a time-out, or placing yourself on self-exclusion are all straightforward actions you can take at any time. We actively encourage you to use these tools — not just when problems arise, but as a proactive part of enjoying tbage responsibly.
All forms of gambling carry financial risk. Never gamble with money you cannot afford to lose. Gambling should supplement your entertainment budget — it should never be used as a way to earn income, recover debts, or solve financial problems.
tbage gives you the power to set your own limits, take breaks, and suspend your account whenever you need to. Our tools work immediately — there are no waiting periods designed to discourage you from using them.
Our support team is available 24 hours a day, 7 days a week via live chat and email. If you feel that gambling is affecting your wellbeing, reach out to us. We will listen without judgement and help you access the right tools or external support services.
The tbage Responsible Gaming Framework
Six foundational principles guide how tbage approaches player protection across every aspect of its platform.
tbage requires all players to be 21 years of age or older. We conduct identity verification checks on all accounts, and any account found to belong to a player under 21 will be immediately suspended and all balances voided. This is non-negotiable.
Set daily, weekly, or monthly deposit limits on your tbage account at any time. Once a limit is set, it takes effect immediately. Requests to increase a limit are subject to a 7-day cooling-off period to protect against impulsive decisions.
Configure session duration reminders that alert you when you have been playing for a set period of time. These prompts help you stay aware of how long you have been active on tbage and encourage regular breaks from play.
If you feel you need a short break from gambling, you can activate a time-out period ranging from 24 hours to 6 weeks. During a time-out, your account is suspended and you will not be able to log in, deposit, or place bets.
For players who need a longer or permanent break, self-exclusion closes your tbage account for a minimum of 6 months or permanently. All promotional communications are halted immediately. Self-exclusions cannot be reversed before the selected period expires.
tbage's platform continuously monitors player activity for behavioural patterns associated with problem gambling, including sharp increases in deposit frequency, large late-night sessions, and repeated failed withdrawal reversals. Our team will reach out proactively when patterns of concern are identified.
Your Responsible Gaming Toolkit
Every tool described below is available to all registered tbage players free of charge. Access them via your account settings or by contacting our support team at any time.
Cap the total amount you can deposit over a chosen period — daily (24h), weekly (7 days), or monthly (30 days). Limits take effect immediately when set or reduced. Increases take 7 days to activate.
Instant ActivationSet a maximum loss threshold over a defined period. Once your net losses reach this threshold, your betting access is suspended for the remainder of that period to prevent further losses.
Instant ActivationReceive an in-platform notification after a session of a duration you specify — for example, 30 minutes, 1 hour, or 2 hours. The reminder pauses your session and prompts you to review your activity before continuing.
ConfigurableEnable periodic reality-check pop-ups that display your current session duration, total wagered amount, and net result during the session, giving you a clear, factual picture of your play.
ConfigurableTemporarily suspend your tbage account for a period of your choosing: 24 hours, 48 hours, 1 week, 2 weeks, or up to 6 weeks. During the time-out, login, deposits, and betting are all disabled. All pending withdrawals remain processed normally.
Instant ActivationRequest permanent or long-term exclusion from tbage for a minimum of 6 months, up to 5 years, or permanently. Self-exclusion removes access to all platform features, halts all marketing, and cannot be reversed before the period expires. Contact support to activate.
Irreversible Until ExpiryReview your full deposit history, withdrawal history, bet history, and session log at any time from your account dashboard. Transparency about your own activity is a foundational element of responsible play.
Always AvailableRecognising Problem Gambling
Problem gambling is a recognised condition that can affect anyone, regardless of age, income, or experience level. Being aware of the early warning signs is the first step toward addressing them before they escalate.
If you recognise any of the signs listed here in yourself or in someone you know, we strongly encourage you to reach out to tbage support or to one of the external help organisations listed in the Support Resources section below.
Acknowledging a problem is a sign of strength, not weakness. tbage will support you through the process of taking a break, whether that means a short time-out or a long-term self-exclusion.
Gambling with money that was set aside for essential expenses such as rent, groceries, bills, or loan repayments.
Chasing losses — continuing to gamble in an attempt to win back money that has already been lost, often resulting in larger losses.
Feeling irritable, anxious, or restless when attempting to reduce or stop gambling, or when unable to access a gambling platform.
Lying to family members, friends, or colleagues about the amount of time or money spent on gambling.
Borrowing money, selling possessions, or taking loans specifically to fund gambling activity.
Neglecting work, study, family, or social responsibilities because of time spent gambling or thinking about gambling.
Needing to gamble with progressively larger amounts of money in order to feel the same level of excitement or satisfaction.
Repeated unsuccessful attempts to cut back on, control, or stop gambling despite a genuine desire to do so.
Ask Yourself These Questions
The following questions are designed to help you reflect honestly on your gambling habits. If you answer "yes" to two or more questions, we encourage you to speak with our support team or contact an external helpline.
Responsible Gaming Self-Check
Reflect on your gambling activity over the past 12 months when answering these questions.
Have you ever gambled with money that was needed for essential living expenses such as rent, food, utilities, or school fees?
Have you ever tried to win back money you have lost by placing more bets, even when you intended to stop?
Have you ever hidden or been dishonest about how much time or money you have spent on gambling?
Has gambling ever caused you to feel depressed, anxious, guilty, or ashamed?
Have you ever borrowed money, used a credit facility, or sold personal items in order to fund gambling?
Has gambling negatively affected your relationships with family, friends, or colleagues?
Have you ever missed work, study, or other important commitments because of time spent gambling?
Do you find that you need to gamble with larger and larger amounts to feel the same level of excitement as before?
Answering yes to even one of these questions is worth taking seriously. Please contact tbage support via live chat or email [email protected] — our team is available 24/7 and will treat your enquiry with complete confidentiality and without judgement. You can also use the self-exclusion or time-out tools immediately via your account settings.
Tips for Responsible Play
Adopting simple habits before and during your gaming sessions helps you stay in control and keeps gambling enjoyable.
Decide in advance how much you are comfortable spending during a session and treat that amount as entertainment expenditure — not an investment. Once your budget is spent, stop playing regardless of results.
Decide how long you will play before starting your session. Use tbage's session reminder feature to enforce this. Take regular breaks — stand up, stretch, and disconnect from the screen for at least 15 minutes every hour.
Gambling outcomes are determined by chance. There is no strategy, system, or pattern that guarantees winnings. Approach tbage as a leisure activity — enjoy the entertainment value without relying on it as a financial resource.
Attempting to recover lost money by continuing to gamble almost always results in greater losses. If you have reached your loss limit for the session, log out immediately. Tomorrow is another day — chasing losses today only compounds the problem.
Gambling while under the influence of alcohol or other substances impairs your judgement and makes it significantly harder to stick to your budget and time limits. Always play with a clear head so your decisions are fully considered.
If gambling is causing you stress or concern, talking to a trusted friend, family member, or professional counsellor can make a significant difference. You do not need to manage this alone — reaching out is a sign of strength.
Support Resources & Contact
Whether you need to speak with the tbage team directly or seek confidential external support, the following resources are available to you at any time.
Connect with our responsible gaming support team instantly via the live chat feature on tbage.io. Available 24 hours a day, 7 days a week. All conversations are confidential.
Available 24/7 on tbage.ioSend us a detailed email and our team will respond within 48 hours. For urgent responsible gaming requests such as self-exclusion or account suspension, live chat is recommended for faster action.
support@ tbage.ioBangladesh's leading mental health and emotional support helpline. If gambling is affecting your mental health or relationships, trained counsellors are available to listen and provide guidance in a safe, confidential environment.
01779-554391 (plain text — not a link)The National Institute of Mental Health (NIMH) in Dhaka provides professional psychological and psychiatric services. If gambling-related stress is affecting your daily life, speaking with a qualified professional is always a positive step.
NIMH, Sher-e-Bangla Nagar, DhakaGamblers Anonymous is an international fellowship of men and women who share their experience, strength, and hope to help one another recover from problem gambling. Meetings and resources are accessible online for Bangladesh-based players.
gamblersanonymous.org (external — not linked)GamCare is a leading provider of information, advice, and support for anyone affected by problem gambling. Their online resources, self-help tools, and trained advisers are available internationally, including for players in Bangladesh.
gamcare.org.uk (external — not linked)If gambling-related distress is causing you or someone you know immediate harm, please contact a trusted person in your life, visit your nearest healthcare facility, or contact Bangladesh's national emergency services. tbage support is also available immediately via live chat — our team is trained to assist players in distress and will help you access the right resources without delay.
Play Responsibly with tbage
Use our tools, set your limits, and enjoy a safe and entertaining experience built for Bangladesh players. Explore our games and learn more about what tbage has to offer.